Contact Us

Phone Number

Reception: 01430 440225

Address

Gilberdyke Health Centre
The Health Centre
Thornton Dam Lane
Gilberdyke
East Riding of Yorkshire
HU15 2UL

Reception opening times

Monday: 08:00 – 18:00
Tuesday: 08:00 – 18:00
Wednesday: 08:00 – 18:00
Thursday: 08:00 – 18:00
Friday: 08:00 – 18:00
Saturday: Closed
Sunday: Closed

Upcoming changes to opening hours

Thursday 15th May: Closed: 08:00 – 18:00
Wednesday 18th June: Closed: 08:00 – 18:00
Thursday 18th September: Closed: 08:00 – 18:00
Wednesday 15th October: Closed: 08:00 – 18:00
Thursday 20th November: Closed: 08:00 – 18:00

When we are closed

If you have an urgent health need while the practice is closed, please call 111 (all calls to 111 will be recorded).

In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency.

If you have a Mental Health or Adult Social Care issue, please call 08001380990. This service is available 24/7.

NHS 111

The old out of hours and NHS Direct numbers are no longer in use and for any out of hours emergencies you must now phone the NHS 111 service. This is a new telephone service for people in Yorkshire and the Humber to call if they need medical help fast, but are not in a life-threatening situation.

In an emergency, call 999 – chest pain and/or shortness of breath constitutes an emergency.

For more information on 111 visit www.nhs.uk/111

Parking

Small carpark, please park safely and respectfully on the road.

Public transport

The surgery is served by Gilberdyke Scalby Lane Bus stop on Scalby Lane.

Access

Surgery is on ground level so no need for a ramp and the surgery also has disabled toilets.

Complaints

If you have a concern or complaint, please contact the Surgery and ask to speak to the Practice Manager or Assistant Practice Manager. Most issues can be resolved by communicating with the Practice management team who will listen to your concerns and try their best to address them.

If you feel it may be better to make a written complaint you can write to us about it. If you are complaining on behalf of someone you MUST also send a signed and dated consent letter which clearly indicates that the patient authorises you to handle the complaint on their behalf (you can download copies of the Practice complaints procedures, a complaints leaflet and a consent form from this page).

If you are not happy with the Practice response to your complaint you can contact NHS England or the Health Service Ombudsman as a last resort.

Download the complaints leaflet (DOC, 40KB)

Download the complaints form (DOC, 62KB)

Complimentary Remarks/Suggestions

If you feel that you have received good service and would like to compliment the staff involved, we would be delighted to pass on any remarks. If you have any comments or suggestions, please drop us a line or phone the Surgery. You can also complete a comments/suggestions form available at the Surgery.