Urgent on the day appointments
At Gilberdyke Health centre we are now using an online system, called SystmConnect, where patients can access care by telling us more about the problem they have and how they would like the practice to help. You may have heard of this described as ‘online consultation’.
We will be using this for our triage on the day service between 8-11 am, emergencies between 1-5 pm.
Submitting an online request is quick to complete and ensures that our clinicians have all the information they need to process your request in a fast and efficient way. For medical problems, we will ask you a series of questions about the problem so that our clinical team can quickly decide the best way to help you. or submit an online request using the button below.
Our telephone lines remain open for any patients who cannot access SystmConnect online.
If you contact the practice by telephone, our team will use a tool to capture the same information as if you had gone online. People who cannot contact us online or by telephone may visit the practice reception where a member of our team will gather the same information in person.
You will also be asked some questions about how you would like us to respond to your request, for example if you would like a telephone appointment or face to face appointment; when you are available for an appointment;
All requests are treated in exactly the same way, assessed by the same team, strictly in order of clinical urgency.
Urgent appointments
To request an urgent appointment for today (Monday to Friday):
- phone us on 01430 440225 during our opening hours
- visit the surgery and speak with a receptionist during our opening hours
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- use your NHS account (through the NHS website or NHS App)
- phone us on 01430 440225 during our opening hours
- visit the surgery and speak with a receptionist during our opening hours
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
Appointments by phone can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
Please remember that each appointment is for one patient only. It would be helpful if you would be punctual or cancel any appointments you no longer require.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use our online form
- phone us on 01430 440225 during our opening hours
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible, and before 10am.